1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Personal Information: Your name, email address, billing address, delivery address and telephone number, where provided.
• Order Information: Details about the products you purchase, your order history and information needed to process and fulfil your order.
• Payment Information: Payments are processed through our chosen payment provider. We do not intend to store your full payment card details ourselves.
• Communications: Information you provide when contacting us with questions, feedback or requests.
• Website Usage Information: Certain technical information, such as your IP address, browser type and interactions with our website, may be collected through website functionality and cookies, where applicable.

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing Orders: To accept payments, confirm purchases, arrange delivery and manage returns or refunds.
• Customer Service: To respond to enquiries and resolve any issues relating to your order or experience with Gioia Jewel.
• Website Improvement: To understand how visitors use our website and improve its functionality, where applicable.
• Marketing Communications: To send updates, news or promotional emails where you have agreed to receive them or where otherwise permitted by law.
• Legal Obligations: To maintain appropriate business records and comply with applicable legal and regulatory requirements.

3. Legal Basis for Processing

Where required under UK data protection law, we rely on the following legal bases to process your personal information:

• Contract: Where processing is necessary to fulfil an order or take steps you request before entering into a contract.
• Legal Obligation: Where we need to retain or disclose information to comply with the law.
• Consent: Where you have agreed to receive marketing communications or where consent is required for certain cookies or other technologies.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, responding to enquiries or protecting our business, provided these interests do not override your rights.

4. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate Gioia Jewel, including:

• Payment Providers: To process transactions securely.
• Delivery and Postal Services: To deliver your purchases to the correct address.
• Website and Technical Service Providers: To host, maintain and support our website and its functionality.
• Email and Marketing Services: To manage mailing lists and send communications where applicable.
• Professional Advisers or Authorities: Where necessary to comply with legal obligations or protect our legal rights.

These parties should only receive the information necessary for their relevant purposes and must handle it in accordance with applicable requirements.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, managing customer enquiries, maintaining business and tax records, and meeting legal obligations.

The length of time information is retained depends on the type of information and the reason it was collected. When information is no longer required, we will take appropriate steps to delete it or dispose of it securely, where appropriate.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences and, where applicable, understand website usage.

Some cookies may be necessary for the website to function properly. Where consent is required for non-essential cookies, we will seek your consent before using them.

You can manage cookies through the controls provided on our website and through your browser settings. Disabling certain cookies may affect how parts of the website function.

7. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request Deletion of your personal information in certain circumstances.
• Restrict Processing of your information in certain circumstances.
• Object to certain uses of your information, including direct marketing.
• Request Data Portability where the relevant legal conditions apply.
• Withdraw Consent at any time where we rely on your consent.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain information to meet legal obligations.

To exercise your rights, please contact us using the details in Section 9.

8. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information or wish to exercise your data protection rights, please contact us at:

gioiajewelleryco@gmail.com