1. About Gioia Jewel

Gioia Jewel is a jewellery brand offering thoughtfully designed pieces intended to celebrate individuality, femininity and personal meaning.

Throughout these terms, “we”, “us” and “our” refer to Gioia Jewel. “You” and “your” refer to anyone visiting our website or purchasing our products.

2. Products and Descriptions

We aim to ensure that all product descriptions, photographs, prices and specifications on our website are accurate and up to date.

Please be aware that:

• Product colours and appearance may vary slightly depending on your screen settings, lighting and device.
• Minor variations in appearance may occur between individual pieces.
• Product materials and finishes will be described on the relevant product page.

We will make reasonable efforts to ensure our products match their descriptions. Nothing in these terms affects your statutory rights if a product is faulty, not as described or otherwise fails to meet the requirements of applicable law.

3. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

You will receive an order confirmation by email once your order has been submitted. An order confirmation does not necessarily mean that your order has been accepted if further checks are required.

We reserve the right to refuse or cancel an order where there is a legitimate reason, such as a pricing error, suspected fraudulent activity or product unavailability. If payment has already been taken for an order we cannot fulfil, we will arrange an appropriate refund.

If we need to make changes to or cancel your order, we will contact you using the details provided at checkout.

4. Prices and Payment

All prices will be displayed on the relevant product pages and at checkout before you complete your purchase.

Delivery charges and any other applicable costs will be shown before you place your order.

We reserve the right to update product prices at any time. Changes will not affect orders that we have already accepted, except where a genuine error requires us to contact you to resolve the issue.

Payments are processed through the payment methods made available at checkout. You must ensure that the information you provide is accurate and that you are authorised to use your chosen payment method.

5. Delivery

Gioia Jewel operates through limited product releases, with selected products available to order during designated periods. As a small business, we aim to process and dispatch orders in batches rather than individually throughout the ordering period.

• Ordering Periods: Products may only be available to purchase during specific release dates or ordering windows. Availability and any relevant order deadlines will be communicated on our website.
• Dispatch Schedule: Orders placed during a release period will generally be prepared and dispatched together after the ordering window closes. The expected dispatch date or timeframe will be communicated on the relevant product page or at checkout before you complete your purchase.
• Delivery Estimates: Delivery times begin once your order has been dispatched and depend on the delivery service used. Any delivery timeframes provided are estimates unless otherwise stated. We will notify you of any significant delays where reasonably possible.
• Delivery Information: You are responsible for providing a complete and accurate delivery address at checkout. If you notice an error, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed.

6. Returns, Refunds and Cancellations

Our Return & Refund Policy explains how to request a return, cancel an order and receive a refund. Please visit our Return & Refund Policy page to read the full details before placing an order.

Nothing in our policies limits your statutory rights under applicable consumer law, including your rights relating to faulty goods, goods that are not as described or cancellations of online purchases.

7. Jewellery Care and Product Use

Our silver-finish jewellery is made from 316L stainless steel, while our gold-finish jewellery features 316L stainless steel with an 18k PVD gold coating. These materials are chosen for their durability and suitability for everyday wear. The gold finish is a coating, not solid gold.

Our jewellery is designed to be worn and enjoyed regularly. To help keep it looking its best for longer, we recommend avoiding prolonged exposure to water, chlorine, perfumes and harsh chemicals, and gently cleaning it with a soft cloth when needed.

Like all jewellery, its appearance may change over time with regular wear. The durability of the gold finish will depend on factors such as wear and care.

316L stainless steel contains nickel, so we cannot guarantee that every wearer will be free from skin reactions.

8. Intellectual Property

All content on the Gioia Jewel website, including our branding, logos, product designs, photographs, written content, graphics and other original materials, is owned by us or used with permission, unless otherwise stated.

You may access and use our website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, publish or commercially use our website content without our prior written permission, except where permitted by law.

9. Website Use

You agree to use our website lawfully and responsibly.

You must not:

• Use our website for fraudulent, unlawful or misleading purposes.
• Attempt to gain unauthorised access to our website or its systems.
• Interfere with the security, functionality or operation of our website.
• Introduce malicious software or other harmful material.

We may restrict access to our website where reasonably necessary to protect our business, customers or website security.

10. Website Availability

We aim to keep our website accessible and functioning properly. However, we cannot guarantee uninterrupted availability at all times.

We may occasionally update, suspend or modify parts of our website for maintenance, security or operational reasons.

Nothing in this section excludes any liability that cannot legally be excluded.

11. Liability

We are responsible for providing products that meet the requirements of applicable consumer law.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the above, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was formed or losses arising from circumstances outside our reasonable control, to the extent permitted by law.

12. Privacy

We handle personal information in accordance with our Privacy Policy, which explains what information we collect, how we use it and the rights available to you.

Please review our Privacy Policy to understand how your information is handled when you visit our website or place an order.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website or legal obligations.

The latest version will be published on this page with its updated date. Changes will not retrospectively alter the terms of an order that has already been accepted, except where required or permitted by law.

14. Governing Law

These terms are governed by the laws of England and Wales, unless another applicable law must apply.

If you are a consumer living elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory consumer protections under the laws applicable to you.

15. Contact Us

If you have any questions about these Terms of Service, your order or our products, please contact us:

gioiajewelleryco@gmail.com