Last updated: 26.10.2026
Thank you for shopping at Gioia Jewel. We want you to love your purchase! However, if you are not entirely satisfied, we are here to help.
1. Returns Eligibility
- Timeframe: You have 14 calendar days from the date you received your item to request a return.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Return Shipping Costs
Customer Responsibility: Customers are responsible for paying all shipping costs for returning their items.
- Non-Refundable Shipping Fees: Original shipping costs are strictly non-refundable. If you receive a refund, the cost of standard shipping will be deducted from your refund (this does not apply for orders with free shipping).
- Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
3. Refunds Process
- Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
- Item-Only Refunds: Please note that refunds apply strictly to the purchase price of the item(s) returned. Shipping charges paid at checkout are non-refundable.
4. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at gioiajewelleryco@gmail.com within 48 hours of delivery with photos of the damage so we can make it right.